1. JTN Investment Company Pty Ltd Privacy Policy

 

Introduction

JTN Investment Company Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users of www.jacquelinenagle.com, www.speakableyou.com, and any other wholy owned websites, and conforms to Internet privacy standards.

 

If you have questions or concerns regarding this statement, you should first contact Jacqueline Nagle (Director) via the Contact Us Form.

 

Collection of Information

In order to use the websites of JTN Investment Company Pty Ltd, we may require information from you in order to provide the best service possible.

 

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

 

Any information collected by JTN Investment Company Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Use of Collection Information

Any details collected from JTN Investment Company Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

 

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

If you have any questions about security on our Website, you can email us via the Contact Us Form.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us via the Contact Us Form.

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

JTN Investment Company Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us via the Contact Us Form.  (Hyperlink). You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

JTN Investment Company Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

 

These third parties are prohibited from using your personally identifiable information for any other purpose.

 

JTN Investment Company Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the JTN Investment Company Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of https://jacquelinenagle.com and https://speakableyou.com.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

2. JTN Investment Company Pty Ltd Security Policy

JTN Investment Company Pty Ltd uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian and Global merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

 

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by JTN Investment Company Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe bank-grade data centre, further protecting your credit card data.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by JTN Investment Company Pty Ltd.

 

For more information about Stripe and online credit card payments, please visit https://stripe.com.

 

3. JTN Investment Company Pty Ltd Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within three (3) working days; however if goods are unavailable delivery will take a little longer.

 

If you wish to query a delivery please do so via the email address contained within your order confirmation.

 

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your membership details via email no later than within one (1) working day.

 

If you wish to query a delivery please do so via the email address contained within your order confirmation.

 

4. JTN Investment Company Pty Ltd Refund & Returns Policy

Physical Products

If for any reason you are not completely satisfied with your purchase we will give you a seven (7) day money-back guarantee from the time you receive the goods. Please email us at the email address contained within your order confirmation within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

 

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. JTN Investment Company Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

Workshop, Program and On-Line Course Enrolments

Where you decided to enrol in a workshop, program or on-line course and to pay for your enrolment by payment plan, you are only able to activate this payment plan via an accepted credit and/or debit card.  Invoicing and EFT Payments are not available for payment plan enrolments.

 

Enrolments are considered confirmed once payment has been received, including the deposit payment only if a payment plan has been entered into.  Once confirmed, your enrolment is not able to cancelled.  Your enrolment can be transferred to another participant at any time up until 72 hours prior to the first of your nominated workshop, program or on-line course dates.

 

Enrolment may be transferred to another workshop, program or on-line course date only with the written agreement of the Managing Director of JTN Investment Company Pty Ltd, and will be dependent on enrolment availability in future workshops.    Transfers to another date are only available up until 7 days prior to the first of the dates for your originally enrolled workshop, program or on-line course dates, and JTN Investment Company Pty Ltd may charge you up to a $500 administration charge for any such changes.  Enrolment transfers requested less than 7 days prior to the first of the dates for your originally enrolled workshop, program or on-line course dates are not guaranteed.

 

Where your workshop, program or on-line course includes a consolidation session, it is your responsibility to ensure you make arrangements to attend this, or to ‘dial in’ if you live more than 125klms from the Brisbane CBD.  You are not able to select or request an alternative date, or to take the consolidation session in lieu of future or other services.

 

Where your workshop, program or on-line course includes strategy, mentoring or coaching works, and times have been confirmed by way of email from the JTN Investment Company Pty Ltd representative to your email address, you may not make changes to any dates with less than 7 days notice, and only then with the express written agreement of the Managing Director or her nominated representative.

 

Should you enrol in and/or commence in any JTN Investment Company Pty Ltd workshop, program or on-line course, and elect not to complete the program, or to withdraw for any reason whatsoever, you agree and accept that full payment for that workshop, program or on-line course is still due and payable, and that JTN Investment Company Pty Ltd may use any reasonable means to recover those payments from you if you don’t not make arrangements for such payment at the time of exiting the workshop, program or on-line course.

 

If you have any enquiries regarding this document and the payment services offered by JTN Investment Company Pty Ltd please contact us via the Contact Us Form.